At MyDiono, we strive to ensure your orders reach you as quickly and safely as possible. Please read our shipping policy carefully to understand how we handle deliveries.
1. Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is processed, you will receive a shipping confirmation email/SMS with your tracking details.
2. Shipping Methods & Delivery Time
- Basic Shipping (India): 5–7 business days (depending on the destination and customs clearance)
- Delivery timelines may vary based on your location, courier partner, and unforeseen delays.
3. Shipping Charges
- Free Standard Shipping on orders above ₹999 (India only).
- Orders below the free shipping threshold will be charged a nominal shipping fee, displayed at checkout.
- International shipping charges will be calculated at checkout based on weight and destination.
4. Tracking Your Order
- Once shipped, you will receive a tracking number via email/SMS.
- You can track your order using the link provided in your confirmation message.
5. Address Accuracy
- Please ensure your shipping address and contact details are correct at checkout.
- We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.
6. Delays & Exceptions
- We are not liable for delays caused by natural disasters, strikes, lockdowns, or courier disruptions.
- In case of significant delay, our team will reach out to you.
7. International Orders
- International customers are responsible for any customs duties, taxes, or import fees applicable in their country.
- We recommend checking your local customs regulations before placing an order.
8. Contact Us For any shipping-related queries, please contact our support team at:
📧 contact@mydiono.com
📞 +91 93541 24832
(Available Mon–Sat, 10 AM – 6 PM || WhatsApp Call or Message Also Available)